Privacy Policy

This Privacy Policy explains how SKINSATION LA INC (d/b/a Skinsation LA) (“Skinsation LA,” “we,” “us,” or “our”) collects, uses, and protects personal information obtained through this website and related communications.

Skinsation LA is a DBA of Skinsation LA Inc.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Phone number
• Email address
• Information you submit through contact, consultation, appointment request, or intake forms
• Any messages you send to us through forms, email, SMS, phone, or other channels

We may also collect certain information automatically when you use this website, including:

• IP address, device identifiers, browser type, operating system
• Pages viewed, links clicked, referring/exit pages, and time spent on pages
• Approximate location (derived from IP address)
• Cookies and similar technologies (see “Cookies, Analytics & Advertising” below)

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and requests
• Provide appointment scheduling, confirmations, reminders, and administrative communications
• Provide information about our services you request
• Improve our website, services, and user experience
• Protect the security and integrity of our website
• Comply with applicable legal and regulatory obligations

3. SMS / Messaging Communications

SMS Consent & Opt-In

By providing your mobile number and submitting any form on our website, you consent to receive SMS/MMS text messages and/or phone calls from Skinsation LA for purposes such as appointment-related updates, care coordination, responding to your inquiry, and (if you opt in) information about services or promotions.

Message Frequency & Carrier Charges

• Message frequency varies.
• Message & data rates may apply.
• Delivery is subject to carrier availability and network conditions.
• Carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of purchase.

Opt-Out & Help

• Opt out: Reply STOP to any text message to unsubscribe.
• Help: Reply HELP for help, or contact us at (323) 413-2287.

Important: We do not sell, rent, or share your mobile number or SMS consent with third parties for their own marketing purposes.

5. Medical Information & HIPAA

This website is intended for general informational purposes and inquiry requests. Please do not submit highly sensitive medical information through website forms unless specifically requested.

If you become a client or patient, certain health information we maintain may be protected under applicable health privacy laws, including HIPAA where applicable. Our handling of any protected health information is governed by applicable law and our privacy practices.

6. Cookies, Analytics & Advertising

We may use cookies and similar technologies to operate our website and understand how visitors use it. Cookies may be used for functionality, performance, and analytics.

Some third-party providers (such as analytics or embedded content providers) may also set cookies or collect information when you visit our website. Their use of information is governed by their own privacy policies.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Choices

• SMS: Reply STOP to opt out at any time. Reply HELP for help.
• Email/phone: You may request that we limit certain communications by contacting us using the information below.
• Cookies: You can manage cookies in your browser settings.

10. Age Restriction

This website is not directed to individuals under 18, and we do not knowingly collect personal information from individuals under 18. If you believe someone under 18 has provided us information, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. California Privacy Notice

This section provides additional details for California residents under the California Consumer Privacy Act, as amended by the CPRA (“CCPA/CPRA”).

Categories of Personal Information

Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers (e.g., name, phone number, email address, IP address)
• Internet or network activity (e.g., browsing interactions, pages viewed)
• Geolocation data (approximate location derived from IP address)
• Communications (e.g., messages you send us, appointment requests)

Purposes for Collection

We collect and use personal information for the purposes described above in “How We Use Your Information.”

Sale / Sharing

We do not sell your personal information. If you have questions about whether certain technologies on our website could be considered “sharing” under California law, contact us using the information below.

Your Rights

Subject to certain legal limitations, California residents may have the right to:

• Request to know/access the personal information we collect, use, disclose, and share
• Request deletion of personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information (if applicable)
• Limit the use and disclosure of sensitive personal information (if applicable)
• Not be discriminated against for exercising privacy rights

How to Submit a Request

To submit a request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding. You may use an authorized agent where permitted by law, subject to verification requirements.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Policy URL: https://skinsationla.com/privacy-policy/ Terms of Service URL: https://skinsationla.com/terms-and-conditions/